Internet FAQ

FAQ

Who is the service provider?
Technically Awesome, LLC based right here in Atlantic.  Did you know we are hiring?  Click Here for details!  In addition we want to keep EVERY PENNY we can in Cass County we are looking for a variety of contractors to do work including…

  • Contract Broadband Installers – Own a pickup and general carpentry experience?  We want to hear from you!  Paid weekly based on the install.
  • Tower Climbers – Do you know a certified tower climber?  We have occasional work we need to call someone in from Des Moines for, we would rather do this locally.
  • Our office needs some general carpentry and sometimes our customer sites need some creative solutions to make our service work.  Let us know if we can work together.

How much will the service cost?
Packages start at $55/mo.  We anticipate most families will want our $75/mo plan which will support multiple Netflix streams and online gaming without lag.

How do I sign up for service?
Get on the waiting list here.  Right now it’s just a waiting list, we will let you know when we can do your install!  No Obligation.

XYZ Company says they can bring me service or give me a great rate if I sign a contract today.  Should I do that now?
Companies have you sign contracts to lock you into a rate when they know competitor prices will go down and service levels will go up this way you can’t leave.
It’s sneaky and something we will NEVER do.  The only time we will ask for a contract is for extraordinary costs to install and we will give you the option to pay up front if this is the case.
In fact we would prefer you do.  We are not in the equipment finance business, we deliver economical high speed internet service that works!

Unless you have an extraordinary expense for a company to provide you service never sign a contract!  If they want your business they will simply let you subscribe!

How can you do this when nobody else can?
We have spent the past couple months working with Fiber Optic providers, utilities, business leaders, farmers, families you name it to get this done LOCALLY.
Internet is delivered to us via Fiber Optics. We transmit the signal to you using next generation fixed wireless signals.  This technology is years ahead of anything used in Cass County before.

I need service NOW why are there phases?
The limits are based on the fact we need Installers to put them in.  Get your neighbors together and have an install party!  We will help and get you up and running faster!

Do you have a referral bonus?
Of course we do, $25 in Atlantic Cash for every new customer who indicates you referred them after their 3rd month of service!  (They must mention this when they sign up!)

What is the data limit of what we can use?
This is a community focused broadband system, we don’t technically have limits however we have an “Acceptable Use Policy” we expect everyone to play fairly on the network.  There are no overages however we may need to have a discussion about changing plans if your usage patterns are not typical of the average user on the same plan.

How long is the contract?
Typically there are NO CONTRACTS.  Our standard install charge is $99.  If there are extraordinary install costs you can elect to pay those up front or do a contract to pay them down.

What equipment do I need to purchase?
In most cases NONE.  We will provide the basic radio for the side of your home or business and a basic WiFi router.  If you want to upgrade to something better there may be an additional charge, for example you want to cover a extra barn or garage on your property or you live in a home larger than 1500sqft.  We can do that!

Why is the Atlantic city limits not included in the map?
We are working hard to get to people who can’t receive ANY reasonable broadband service.   We are focusing on those areas.  In Atlantic you can receive connections up to 1000 mbps from Mediacom and up to 12 mbps from Century Link.

Why is the minimum speed not 25mbps?
The Federal Communications Commission says 25 mbps is the slowest connection where it’s considered you have Broadband.  We completely agree everyone SHOULD have the 25mbps package and above but we also realize there are times where the cost is prohibitive.   Our lowest speed is 4x as fast for the same amount other wireless providers in southwest Iowa charge.    We will not provide service that does not work… what is the point it that?  We worked really hard to keep the costs in line with what you would pay anyone else for the service and ours will work.

Will you ever service Atlantic proper?
Never say never however our technology is not too fond of trees and hills… and well Atlantic has lots of trees and hills. 🙂  We have a solution but it’s not our focus.  If you are having issues with your current provider give us a call, we can help get them fixed even if you can’t receive our Broadband service.

I am in the colored box does this guarantee I can receive service? I have called EVERYONE and they say I can’t get service.
We are building this network in a way we hope to provide everyone service who needs it.  We are not limited to just 1 tower.
If we can find a way we will make it happen.  Please fill out the form, it helps us plan where to put Micro Transmitters for our service.

One of my neighbors has your service, can I get your service?
The odds are yes. The way we are building and designing our network is unique.  Go ahead and fill out the form, if we can do it we will.

I live in an area served by XYZ telephone company and I want your service, why don’t you offer service here?
Your local telephone company has made (or is in the process of) making a significant investment to provide Fiber Optics to your door.  You have (or soon will have) service our target customers can only dream about.  We can’t win a price war, we are not going to start one.  Instead we will focus on providing the best service we can to the customers who can’t receive any.
If you can get a reasonable speed for a reasonable price from your local provider please give them a call!